Privacy policy

Protecting and respecting your privacy is important to [Kynora Lifesciences LLP]

(“Company”, “we”, “our”, or “us”).

This Privacy Policy explains:

• • what information we collect,
  • how we use it,
  • how it is stored and protected,
  • circumstances under which it may be disclosed,
  • your rights regarding your information.

By accessing or using our products, services, website, mobile application, or genetic testing kits, you consent to the practices described herein.

 

INFORMATION WE COLLECT

We may collect the following categories of information:

A. Website & Technical Information

From visitors to our website or application, we may collect:

• • IP address,
  • browser/device information,
  • website usage behavior,
  • cookies and analytics data,
  • demographic information.

B. Account & Contact Information

Registered users and customers may provide:

• • name,
  • email address,
  • mobile number,
  • billing and shipping address,
  • account credentials.

This information is maintained within secure systems and customer management infrastructure.

C. Health & Genetic Information

Customers purchasing genetic wellness testing or counselling services may provide:

• • Saliva samples
  • Health history information, if any
  • Lifestyle information, if any
  • Family history information, if any, including whether any parent has any ongoing genetic disease
  • Details of any ongoing or recently discontinued daily medication, including the medicine name and the reason for which it is taken.
  • Questionnaires and declarations

Upon testing and analysis:

• • raw genetic data,
  • analytical interpretations,
  • wellness reports,
  • counselling notes

may be generated and securely stored.

HOW WE USE YOUR INFORMATION

We may use collected information for:

• • providing genetic wellness testing services,
  • report generation and delivery,
  • customer support,
  • genetic counselling services,
  • quality assurance,
  • compliance with legal and regulatory obligations,
  • improving service functionality,
  • conducting de-identified research (subject to consent).

HEALTH & GENETIC INFORMATION

Report Generation

Your genetic and health-related information is treated as confidential and processed using secure systems and controlled-access infrastructure.

Genetic information is primarily used for:

• • assessing wellness-related genetic predispositions,
  • generating wellness insights and reports,
  • providing lifestyle-oriented recommendations.

Health history information may additionally be used during counselling sessions or preparation of personalized wellness guidance.

De-identification of Data

Prior to laboratory processing:

• • samples are assigned unique identifiers,
  • direct personal identifiers are removed from operational workflows wherever reasonably feasible.

Access to identifiable information is restricted to authorized personnel only.

Research Use

Subject to separate and explicit consent obtained from the customer, de-identified and anonymized data may be used for:

• • scientific research,
  • statistical analysis,
  • product improvement,
  • algorithm validation.

No personally identifiable information shall be disclosed for research purposes without explicit authorization or legal requirement.

CROSS-BORDER DATA TRANSFER

To enable genetic analysis and report generation, certain data including genetic information may be securely transferred outside India and other jurisdictions where authorized service providers operate.

By using the Services, you expressly consent to such cross-border transfer and processing.

Appropriate contractual, technical, and organizational safeguards are implemented to protect transferred data.

DISCLOSURE OF INFORMATION

We do not disclose customer information to unaffiliated third parties except:

• • where necessary for provision of Services,
  • to laboratory or analytics partners,
  • to authorized healthcare professionals or channel partners (where applicable),
  • where required by law, court order, or regulatory authority,
  • during corporate restructuring, merger, acquisition, or sale of assets.

In the event of business restructuring or acquisition, customer information may be transferred as part of the transaction subject to confidentiality obligations and applicable law.

THIRD-PARTY PROVIDERS

Our Services may involve third-party providers including:

• • accredited laboratories,
  • cloud infrastructure providers,
  • analytics providers,
  • logistics partners,
  • customer support vendors.

Such parties are contractually obligated to maintain confidentiality and data protection standards.

DATA SECURITY

We implement commercially reasonable safeguards including:

• • encryption,
  • access controls,
  • secure storage systems,
  • audit logs,
  • restricted personnel access,
  • secure transfer protocols.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

CUSTOMER RIGHTS

Subject to applicable law, customers may request:

• • access to personal data,
  • correction of inaccurate information,
  • deletion of data,
  • withdrawal of consent,
  • grievance redressal.

LINKS TO THIRD-PARTY SITES

Our website or application may contain links to external websites or partner platforms not controlled by us.

We are not responsible for the privacy practices or content of such third-party platforms.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updated versions shall be published on our website/application and become effective upon publication unless otherwise stated.